You can also call their team of customer care representatives at their 24*7 helpline number – 0120 3888 3888.Select the particular wallet transaction regarding which you have the issue.Select the payments/Paytm wallet option.To file a complaint at the level 1, follow these steps: The following are the levels that the users can follow to address their issues or complaints to Paytm: This redressal system has been introduced to ensure that the issues or complaints are redressed seamlessly and as fast as possible. If the user’s problem is not solved, they may approach the brand’s tiered redressal system. Users that are disappointed by services or products rendered by Paytm can file a complaint or share their feedbacks in writing, email, or on. The brand’s team of customer service uses the channelized approach to review and resolve their customer’s issues and complaints. For that they always keep a transparent approach when handling customer’s grievances. Paytm aims at building trust between them and the customers. When the users select this section, they will automatically be directed to compose a new email to The users can even share positive feedback if any. If they face an issue regarding the mobile application, they may select this section to do so. In the Paytm mobile application when the users go to their profiles, they will see an option for “Feedback”. On their Paytm profiles, the users can even share their experience of using Paytm mobile application. Once you have selected your option, you may do as you’re directed by the application till you submit your complaint successfully.On the same page, you may even select one of the options regarding which you are facing problem.You will be directed to a new page where they have a space for users to type in their issues.On your profile page, if you want to register a complaint, select “Contact Us”.At the bottom of the homepage of the application, go to your “Profile”.The Paytm users who have downloaded its mobile application on their mobile devices can register their complaints or issues instantly from anywhere and at anytime. Read further to learn how the Paytm users can reach out their customer service at the time of need. The company has a team of customer service that are always eager to help anyone who is in need of. Their team loves to reach out to people to understand their need so that they can improve their application and as a result the customer’s experience. In a short span of time, the company has over 200 million registered users and has become India’s largest mobile payment service provider.īesides putting a lot of effort and time in offering seamless services to its customers, the company also takes care of their user’s experience. Considering the company is not even a decade old, it has in no time made a firm place in the online marketplace. The company started by providing a platform for online mobile recharge and bill payments. This Indian brand started off in the year 2010 in Delhi/NCR. The company is into electronic mobile payments and e-commerce. Paytm is a popular consumer brand of One97 Communications.
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